🎉 Big news! We are now delivering our delicious cakes to a massive 30km radius from our central kitchen. Whether you're at home or the office, or even order for a friend from overseas, we’ve got you covered. ✨
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🎉 Big news! We are now delivering our delicious cakes to a massive 30km radius from our central kitchen. Whether you're at home or the office, or even order for a friend from overseas, we’ve got you covered. ✨
Cart 0

FAQ

Ordering

How far in advance do I need to order?

Please place your order at least 2 days in advance. Next-day pickup or delivery is available for some of our signature cakes. If your order is urgent, please call or WhatsApp us on 0493 049 558.

For custom cakes, we need at least 3–5 days’ notice. Please get in touch as early as possible so we have time to go through all the details with you.

Storage & transport

Should I store my cake in the fridge?

Yes. All of our cakes need to be refrigerated, ideally at 2–5°C. We recommend enjoying your cake within 2 days, especially cakes decorated with fresh fruit.

How do I transport my cake?

  • Keep the cake level at all times when carrying it.
  • Place it on a flat surface in your car — the floor is best, not on a seat or someone’s lap.
  • Keep the car air-conditioned and the cake out of direct sunlight.
  • If you’re travelling with the cake after taking it home, keep it in the fridge until you leave so it stays firm.

Cancellations & quality

Can I cancel my order?

For custom cakes:

  • 5 days or more before pickup or delivery: full refund.
  • Less than 5 days but at least 24 hours before: store credit only.
  • Less than 24 hours before, or no-show: no refund or store credit.

Ready-made desserts can’t be cancelled once the order is confirmed. See our Refund Policy for details.

What if I’m not happy with my order?

Please check your order when you pick it up or when it’s delivered. If anything isn’t right, let our staff know straight away, or contact us within 24 hours with a photo, and we’ll sort it out as soon as possible.

Delivery

Can I choose a delivery time?

Deliveries arrive between 2pm and 7pm. Our driver will call you when they arrive. Unfortunately, we can’t guarantee a specific time.

Where do you deliver?

We deliver to selected suburbs around our Clayton South kitchen. Enter your postcode in the delivery checker on the cart page to see if we deliver to you. Your delivery fee is shown at checkout. The full list of areas is on our Delivery & Pickup page.

How much is delivery?

  • 0–5 km: $10.95
  • 5–11 km: $14.95
  • 11–17 km: $19.95
  • 17–22 km: $24.95
  • 22–26 km: $29.95

Is there a minimum order for delivery?

Yes. Orders of $45 or more can be delivered. Orders under $45 need to be picked up in store.

What happens if no one is home?

Our driver will call you before arriving. If no one is home, we’ll work out the best option with you: leaving the cake in a safe place with your permission, delivering to another address if possible, or taking it back to the shop. Please make sure you can answer your phone on the delivery day. If a second delivery is needed, an extra $10 delivery fee applies.

Still have a question?

Call us on 03 9569 2118, WhatsApp 0493 049 558, WeChat melcoconut06 or email imelcoconut@gmail.com.